Difficult Conversations
Master this ability to lead difficult conversations
The ability to lead and master difficult conversations as a leader.
What is it?
Learn how to prepare for a difficult discussion
There are difficult conversations that are emotionally charged and with which you identify strongly. However, managers must be able to hold precisely such difficult conversations in order to develop employees constructively.
The aim of this skill is to impart understanding of how to prepare for difficult conversations by not in “what happened” traps, neutralizes emotions and delimits yourself from the situation. The manager learns to easily implement the 5-phases of the difficult conversation.What is covered in the module?
In our Difficult Conversations module, we coach and train leaders in the pillars:
Goal Setting
We clarify the scope of this module and define your learning objectives.
Expectation Framework
Self-efficacy of your person
Reflect on your strengths and effectiveness in conversations. Find an inner anchor point to communicate in a clear, structured and conscious way.
Self-efficacy Canvas
Transactional analysis in communication
Understand the different levels of communication in transactional analysis and learn how to break through them.
Transactional Analysis / Transactional Analysis Card Game
Nonviolent communication
Learn the model of non-violent communication and how to express needs and release emotions in a solution-oriented way.
Cheat Sheet Nonviolent Communication
Difficult conversations
Get a guide on how to initiate and empathize with difficult conversations, how to distance yourself and how to reduce emotions in conversations.
Puzzle Difficult Conversations
Practice cases
Join some managers in staff appraisals and give them feedback on how they can improve in transactional analysis, non-violent communication and effective feedback.
Feedback Conscious Communication
Summary & Feedback
We will summarize the session together, and you will give us feedback.
Summary Cheat Sheet
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How can you learn this module?
What is in our hearts & minds
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Improve your Difficult Conversations with us
Send us a message directly or contact us at hey@amazegrowth.com
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