Conflict Management
Resolve critical situations
The ability to resolve very critical situations and conflicts in a team setting.
What is it?
Learn how to mediate team conflicts and how to deal with underlying conflicts in the team so that they do not escalate.
Conflicts arise in healthy teams so that groundbreaking innovations can emerge from differing opinions. As a leader, it is important to allow and moderate conflicts.
The aim of this skill is to take away the fear of conflict, to see the positive in conflict and to give the leader a simple toolbox to resolve conflict in a healthy way.
What is covered in the module?
In our Conflict Management module, we coach and train leaders in the pillars:
Goal Setting
We clarify the scope of this module and define your learning objectives.
Expectation Framework
Understanding conflicts
Understand the different forms of conflict (passive, aggressive) and how they can manifest themselves in your team.
Cheat Sheet Conflict Forms
Conflict resolution
Learn about our 4 phases of conflict transformation and adapt them to your individual needs.
Overview Conflict Management
Practice cases
Accompany leaders in conflict resolution and give your feedback on conflict resolution.
Feedback Conflict resolution
Peer counselling
Facilitate a fictitious conflict resolution and get feedback from colleagues.
Feedback Conflict resolution
Summary & Feedback
We will summarize the session together, and you will give us feedback.
Summary Cheat Sheet
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How can you learn this module?
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Improve your Conflict Management with us
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